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POS Customer Display Philippines Grand Tech Int'l Ent. Corp.
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Table of Contents
Introduction
What Is POS Customer Display?
Why Do You Need To Have a POS Customer Display?
- Your Customers Will Trust You More
- Checking Out Items Will Be Faster
- You Can Suggest More Items To Buy
- It Can Be Used With Your Loyalty Card Program
- You Can Use It To Advertise Products
Are You Required To Have a POS Customer Display?
Troubleshooting Common Problems You Might Encounter With Your POS Customer Display
- Power Issues
- Color Problems
- Flickering Monitor
- Dead Pixel
- Screen Burn
Tips for Maintaining Your POS Customer Display in the Philippines
- Clean It Regularly
- Train Your Employees
- Call an Expert When Necessary
Conclusion
Things To Consider When Buying a New POS Customer Display in the Philippines
Introduction
Point-of-sale (POS) systems have been around for quite a while. The development of these computer-based processes has a significant and positive impact on business owners and customers, as well. Business owners can earn more profits because of the digitized system. Customers, meanwhile, experience better service because they no longer have to wait in long lines.
The whole POS system is pretty complex and is composed of many different parts. The must-have components include the barcode scanner, cash register, keyboard, cashier display screen, and receipt printer. There are optional parts that you can add to further improve customer experience. A POS customer display, for example, is not necessarily a requirement, but they offer plenty of benefits to you and your patrons.
If you want to purchase a new POS customer display in the Philippines, do not hesitate to contact Grand Tech Int'l Ent. Corp. today. Our company offers POS machines from EC Electronics, Limited, so you can rest assured about the quality of the customer displays that we sell. Get in touch with us or check out our products to learn more.
What Is POS Customer Display?
When the cashier scans the barcode of a certain product, information about it will be flashed on their monitor. If you have a POS customer display, that same information will be shown on a separate screen that faces the customer. This kind of set-up helps the customer in at least two ways:
- The customer can see the prices of the items they are trying to buy just in case there is no price tag on the shelf. If they think that the item is more expensive than they expected, they can simply refuse to purchase it.
- The “current total” of the products that they are buying is displayed on the screen, and this amount changes as more items are added. This way, the customer can get an estimate of the total amount that they will pay if they plan to purchase all the items in their basket.
Some POS customer displays give a list of all the items that have been scanned by the cashier. These options are made of 10-inch LCD screens and are usually mounted right behind the cashier’s monitor. There are also POS customer displays that are smaller and made of VFD screens. They show the current total, as well as the information about the last item scanned by the cashier.
Both types have their own pros and cons, so it is up to you to choose which one fits your retail store better. To get a better idea of how they compare, feel free to check some of them out at Grand Tech Int'l Ent. Corp. We are a store that offers high-quality POS devices, and we carry the EC Line brand. Contact us if you want to purchase a POS customer display in the Philippines.
Why Do You Need To Have a POS Customer Display?
POS customer displays benefit retail stores a lot, so it is highly recommended for business owners to have them installed. Here are a few advantages of using these devices in your shop:
Your Customers Will Trust You More
One of the most important things that a POS customer display does is providing more transparent transactions. The customer will see information about the products that they are buying being displayed on the screen. With this set-up, they will easily notice in case the cashier scans a single item twice. When they do, they can tell the cashier about the mistake and have it corrected right away.
Additionally, the customer can use the screen to see the prices of the items that they are buying. This way, they can ask questions in case the price on the shelf and the price displayed on the screen do not match. If there has been a misunderstanding, the cashier can simply clear it out to the customer.
Checking Out Items Will Be Faster
With a POS customer display, your customers can see a list of items that they bought. This way, they no longer have to wait for the receipt to be printed before they can check and confirm if their orders are tallied correctly. As a result, long lines in the checking out section are eliminated, which provides a better experience for all of your customers.
You Can Suggest More Items To Buy
Having a POS customer display is a great way to directly increase your profits, as well. Before your cashier prints out the receipt to finalize the transaction, they can suggest a promo item to the customer. The customer will see the current total displayed on the screen before them, so they already know if they have enough budget for an additional purchase. If they like the promo product and have extra money, they might buy it.
It Can Be Used With Your Loyalty Card Program
Some retail shops have loyalty card programs to reward their patrons who frequent the store. The card is used to store points, which are earned every time the customer purchases something from the shop. However, one of the challenges of this program is that it is sometimes hard for the customer to check how many points they have earned already. You can use your POS customer display to overcome this problem.
The customer will give their card to the cashier, who will check how many points are currently stored in the card. The number of points will be shown on the customer display screen. It is possible to configure the POS system to also display some items that they can redeem using their points.
You Can Use It To Advertise Products
What many retail owners do not realize is that they can use their POS customer display screen for advertising certain products. When the monitor is not being used, it can show random items that you want to promote. You can partner with different vendors, so they can pay you by running their ads. It is also possible for you to advertise your own promo items that you want to sell.
If you have a large shop that gets a lot of customers, you might think that your POS customer display is always in use. However, there are still idle times when you can run ads, like when the store has just opened or is about to close. During these periods, it is highly likely that you will have brief moments when you are not serving any customers. You can use those few minutes to show some ads using your POS customer display.
Are You Required To Have a POS Customer Display?
In some countries and states in the U.S., retail business owners are required by law to have a customer-facing display in their POS systems. That kind of regulation does not necessarily exist here in the Philippines, but it’s still a good idea to follow suit, especially if it benefits your business.
Installing a POS customer display can help your customers check if items are being tallied properly. This way, committing errors while checking out the products at the cashier’s desk is prevented. It also improves the visual appearance of your counter because you can display images instead of the back of your computer monitor.
Troubleshooting Common Problems You Might Encounter With Your POS Customer Display
Like any other device, POS customer displays can run into some problems. What you must understand when dealing with them is that there’s no one-size-fits-all solution to the troubles you might encounter. However, it’s still a good idea to familiarize yourself with a few of the most common concerns with POS customer displays. Here are some examples of the issues you might face in the future and how to handle them:
Power Issues
One of the most common problems with POS customer displays is when the monitor won’t boot up. Like any other machine, this kind of issue often stems from the lack of power, so the easiest solution would be to check if all the cables are properly plugged in. If everything is connected but the monitor still won’t turn on, the problem might lie on the wires themselves. Try replacing the cables to see if it will resolve the issue. Should the problem persist, it’s time to call an expert for help.
Color Problems
This issue is quite prevalent among colored screens that show high-resolution photos. At times, these monitors would display pictures (or moving pictures) that are not too aesthetically pleasing because the colors don’t look right. The images would appear too dark or too bright, so the overall display is no longer visible or readable. In other cases, the colors would look oversaturated, too.
It’s hard to pinpoint the cause of this problem, but one easy solution is to restore the monitor to its original settings. If it doesn’t resolve the issue, it might be best to call a technician, especially if you’re not too tech-savvy yourself.
Flickering Monitor
If the display on the monitor flickers, it would be hard for your customer to see and read what’s being shown on it. This problem can be caused by a variety of factors. Try to check the wirings to see if they’re all properly connected. Unplugging the device from the system and then putting it back and securing it more tightly usually solves the issue. If not, it’s possible that the cable itself is defective, so it might be a good idea to replace it altogether.
As with any other POS customer display issue, a flickering monitor might not be fixed by simple troubleshooting measures. If that’s the case, be sure to call a technician right away.
Dead Pixel
Like most computer monitors, a POS customer display screen is made up of millions of pixels clumped together to form pictures. A “dead pixel” refers to a damaged pixel that won’t turn on, which means it’s constantly black on the screen. It won’t be evident if there’s just one or two of them, but plenty of dead pixels will look unpleasing.
It’s hard to pinpoint the cause of dead pixels, but this issue is mostly a result of a manufacturing defect. If your device is still under warranty, contact the manufacturer or the store it was bought from to get it repaired or replaced. External or physical causes may lead to dead pixels, as well. Sometimes, bumping into the screen with considerable force might permanently damage the pixels.
There’s no easy solution to this problem. Many people just ignore it, especially if there are only a few dead pixels, which don’t necessarily make the display on the screen unreadable. However, if there are too many dead pixels already, the only solution would be to call a technician or replace your monitor altogether.
Screen Burn
This problem is aptly named because it’s characterized by a picture being “burned” onto the screen. As a result, there would seem to be two photos being displayed on the monitor at once, making everything difficult to understand. Screen burns usually occur when the monitor displays a single non-moving image for a prolonged period. Putting up a screen saver or a slide show of your products when you’re not using POS customer display is a great way to prevent yourself from experiencing this problem.
Screen burns used to be prevalent in all sorts of devices, but recent technological advancements have allowed most of today’s monitors to be practically immune to this problem. Even if that’s the case, it doesn’t necessarily mean you won’t encounter this issue in your POS customer display, so it’s still best to take precautions. If, by a slim chance, you still come across this problem, be sure to call a technician as soon as possible.
Tips for Maintaining Your POS Customer Display in the Philippines
Having a POS customer display offers a wide range of benefits, but the device is a pretty huge investment. This is why it’s imperative for you to take great care of it to ensure it will last for a long time without getting damaged beyond repair. For proper POS customer display maintenance, here are a few tips to follow:
Clean It Regularly
What many business owners often overlook when taking care of their POS customer display is proper cleaning. It’s necessary to ensure the area around the monitor is free from any clutter which might block what’s being shown on the screen. Additionally, it’s advisable to wipe off the dust from its surface to prevent the specks from getting stuck into the tiny gaps and causing bigger problems in the future.
When cleaning your POS customer display screen, be sure to use a soft cloth or tissue. Doing so prevents scratches or visible marks from appearing on the device’s surface. Additionally, it’s a good idea to use a brush with soft bristles to clean get rid of dust specks and other debris stuck around the screen’s inner borders.
Train Your Employees
After you install your new POS customer display, be sure to train your employees on how to use it. Teach them how to properly plug the cables to the right outlet and show them some common troubleshooting techniques in case they encounter issues. It’s also advisable to instruct them to report it back to you if they experience any problems that cannot be fixed by simple solutions.
Call an Expert When Necessary
Sometimes, no matter how diligent you are in taking care of your POS customer display, it might still get damaged due to unforeseen circumstances. If you cannot fix the issue on your own, it’s necessary to request professional help immediately. Calling a trusted technician is a must if you wish to restore your device to its optimal condition. They have the expertise and skills to repair your POS customer display, so rest assured they can solve the problem for you.
Conclusion
A POS customer display is a second monitor that you can install to improve your whole system. It shows your customers the items being tallied when checking out the products they’re buying, so it improves transparency and helps increase trust in your retail shop. There are a few problems you might encounter with it, but they can easily be solved by proper troubleshooting. However, to prevent these issues from ever occurring, it’s a good idea to follow some maintenance tips, too.
Are you looking for a new POS customer display in the Philippines? Grand Tech Int'l Ent. Corp. is here to offer help. We are a company that carries the EC Line brand and sells high-quality POS devices. This means we are the right one to call if you want to get durable and long-lasting POS customer displays. Feel free to reach out to our team today to learn more about the products we offer.
